Frequently Asked Questions

• How does the Explore Your Memories website work?

• How long will it take to plan my trip?

• Can the itineraries featured on your website be customized or are they ironclad?

• Can you plan short breaks or do you specialize only in big trips?

• Will you book my flights?

• What happens after I make a booking?

• Can I book extra services once I've booked and paid?

• When will I need to make full payment for my trip?

• How do I make my payment to Explore Your Memories?

• Why is it cheaper booking through Explore Your Memories than doing it myself?

• Can you give price breakdown of my trip so I know where my money is being spent?

• Is there a fee for your service?

• What is a Destination Expert? How can they help me with my trip?

• What is the Customer Dedication Personnel? How is it relevant to my trip?

• I’ve already booked some elements of my trip from elsewhere. Can you organize just some individual activities?

• What are the benefits of having Explore Your Memories handle my trip? How are you different to other tour operators?

• Who looks out for us when we're on our trip?

• What do I do in case of an emergency?

• Can you help me with my visa?

• Can you arrange my forex?

• Do i need travel insurance?

• Do I need any vaccine for my trip?

• I’ve just come back from my trip. How do I send feedback?

• I loved my trip and I’m ready to book another. Will i keep the same destination expert?

• Can i do something completely different for my next trip?

• I’m not ready to book another trip yet, but how do I stay in touch?

• I took some great photos and videos on my trip. How do I share them with you?